TERMS AND CONDITIONS OR TERMS

This website is operated by Cherokee CopperThroughout the site, the terms “we”, “us” and “our” refer to Cherokee Copper. Cherokee Copper offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. 

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current website shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website is hosted on www.cherokeecopper.com 

SECTION 1 - ONLINE TERMS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our services or products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 5 - REFUND POLICY

Returns, Exchanges & Store Credit Policy

Store credit is available for 30 days from delivery, and we will waive the restocking fee when you choose this option. Store credit is issued to your Cherokee Copper account, never expires, and can be used toward any future order when you are logged into your account. If you do not yet have an account, we will gladly help you set one up. It only takes a moment.

We want you to love what you wear. If your jewelry is not quite right, we are happy to offer exchanges within 30 days of delivery. We will provide a prepaid return shipping label to make the process easy. You will simply cover the shipping for your replacement item with a flat rate of $6.99, which helps cover postage, packaging, and processing. Exchanges are limited to one per order, and additional exchanges may incur shipping fees. If the item you are exchanging for is of lesser value, the difference will be issued as store credit to your Cherokee Copper account. This credit never expires and can be used toward any future order when you are logged into your account. To request an exchange, please email info@cherokeecopper.com with your order number and details about the item you would like to exchange.

Refund requests must be made within 14 days of delivery. Approved refunds are subject to a 10% restocking fee as well as the actual return shipping cost, which is approximately $4–$5 and will be deducted from the refund. Once the returned item is received and inspected, refunds will be processed within 5–7 business days and issued to the original method of payment.

We charge a restocking fee because every return requires careful inspection, repackaging, and handling. As a small family-run Cherokee business, this policy helps ensure that we can continue offering high-quality, handcrafted jewelry while honoring the time and care that goes into every piece we make.

There are certain situations where only partial refunds may be granted. This may occur if an item is not returned in its original condition, if it is damaged or missing parts for reasons not due to our error, or if the item is returned more than 30 days after delivery.

Certain collections are considered final sale and are not eligible for return or exchange. These include Custom Creations, Custom Items, Mystery Boxes, Sale Items, Secret Sale Items, and Gift Certificates. Due to the nature of custom items being made specifically to order and often custom sized, we cannot accept returns on these pieces. Our custom process includes verification and approval by the customer before production begins, so it is important to ensure all details, including sizes, are correct before the item is made. Custom orders typically take longer to fulfill and may take up to one month to complete. At times, custom orders may not be available during high-volume seasons such as the Christmas season. If you have questions about custom orders, please email info@cherokeecopper.com.

To begin an exchange, return, or request store credit, please email info@cherokeecopper.com with your order number and your request. We will provide return instructions and a shipping label. Once the item is received and inspected, refunds, exchanges, or store credits will be processed within 5–7 business days.

For returns, we will send a prepaid postage label via email. The cost of return shipping, approximately $4–$5, will be deducted from your refund. You may choose to ship the item yourself, but this often costs more and may not include tracking. For this reason, we recommend using the shipping label we provide.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to inform you whether your refund has been approved or rejected. If approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment within several business days. Returns, refunds, or store credits are typically processed within 5–7 business days after we receive your package.

If you have not received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund is posted. If you have completed these steps and still have not received your refund, please contact us at info@cherokeecopper.com.

If you have any questions, feel free to contact us at hello@cherokeecopper.com.

Digital Products Policy

All sales of digital products are nonrefundable. 

PRICING POLICY 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction.  We may exercise this right on a case by case basis. 

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of product or product pricing are subject to change at anytime without notice, at the sole discretion of us. 

We reserve the right to discontinue any product at any time.  Any offer for any product or service made on this site is void where prohibited. 

REFUSAL OF SERVICE POLICY

We reserve the right, without notice to discontinue products or services, to modify specifications and prices without incurring any obligation to you. 

We reserve the right to refuse service without the obligation to assign a reason for doing so.

Subscriptions

When you purchase a subscription, you will receive regular deliveries based on the duration and frequency you select. Your payment information will be securely stored, and you will be charged for each delivery unless you opt to pay in advance. Please note that some subscriptions may automatically renew at the end of their term. If you prefer not to renew, you have the option to cancel your subscription. Your order confirmation emails will include links to manage your order. If you would like to cancel a monthly subscription, please contact us within 15 before your scheduled billing date and you will not be charged effective the following month.  We will keep all current payments for the month. If you’ve signed up for a month-to-month subscription with us, the subscription renews automatically, and your credit card will be charged the fees stated at the time of purchase (or the introductory rate during introductory period). Price may change at the end of your subscription period. Your subscription will start as soon as your credit card is successfully charged.

SECTION 6 - NO RENDERING OF ADVICE

Presentation of this information via the Internet is not intended to create, and receipt does not constitute, a client relationship. Internet subscribers, users and online readers are advised not to act upon this information without independently verifying all information. The Content contained on the Website has been prepared by Cherokee Copper as a service to its readers and the Internet community and is not intended to constitute legal, accounting, tax or financial advice from a professional attorney, accountant, Certified financial planner, or tax preparer. Cherokee Copper has used reasonable efforts in collecting, preparing and providing quality information and material, but does not warrant or guarantee the accuracy, completeness, adequacy or currency of the information contained on or linked to the Website. Users of information from the Website or links do so at their own risk.

SECTION 7 - THIRD-PARTY LINKS

For your convenience, this website may contain hyperlinks to websites and servers maintained by third parties. We do not control, evaluate, endorse or guarantee content found on those sites. We do not assume any responsibility or liability for the actions, products, services and content of these sites or the parties that operate them. Your use of such sites is entirely at your own risk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8 - COMMUNICATIONS TERMS

By using any communication feature on our website including email, contact forms, live chat, chatbots, SMS/MMS, or other messaging tools you agree that your communications may be recorded, monitored, stored and used by us for customer service, quality assurance, security and compliance.  By using these communication channels, you agree to the collection and processing of this information.

By opting into our SMS/MMS service, you agree to receive recurring SMS/MMS messages from and on behalf of [BUSINESS NAME] to the mobile number you provided. Messages may include service-related updates (order updates, account alerts, etc.) or promotional messages (offers, reminders, cart notifications, etc). Message and data rates may apply.  Message frequency varies. 

You may opt out of the Service at any time by replying STOP, or by clicking the unsubscribe link in any message. You will receive a one-time final text. After you opt out, we will not send further messages unless you subscribe again

By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you give your permission to receive messages from us.  Your consent to receive texts is not required to make a purchase.

If you need help, reply HELP or email us at hello@cherokeecopper.com

We may modify or cancel the Service, or any feature of it, without prior notice. Your continued participation after the effective date of any changes constitutes your acceptance of those changes. We are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number and to notify us if your number changes.

If you are located in Texas or have provided your number to us while residing in Texas, messages will include an opt-out mechanism and will honor all opt-out requests. We maintain records of consent, opt-outs, and message logs as required under Texas law. If required by law, we have registered as a “telephone solicitor” with the Texas Secretary of State or confirm that this registration is not required by virtue of an exemption. We follow Texas time-of-day texting rules. 

SECTION 9 - OTHER PRODUCTS

Any reference made by the Website to any specific commercial product, process, or service (or provider of such product, process or service) by trade name, trademark, hyperlink, or otherwise, does not constitute or imply an endorsement, recommendation, or favoring by Cherokee Copper. Content on the Website may be provided by third parties and users. Any opinions, advice, statements, services, offers or other information expressed or made available by third parties, including information providers, users or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of this Cherokee Copper.

SECTION 10 - DATA

We do our best to protect your personal information but please be aware that no security measures are impenetrable.  We cannot guarantee perfect security.  The transmission of information via the internet is not completely secure and transmission of personal information is at your own risk.  We recommend that you do not share passwords or use insecure channels to communicate confidential information to us. All sensitive information is protected by SSL technology. 

SECTION 12 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://www.cherokeecopper.com/policies/privacy-policy 

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the Service is at your sole risk. Cherokee Copper does not warrant or many any representations regarding the use or the results of the use of the content on the website in terms of its correctness, reliability. 

In no case shall Cherokee Copper, our directors, our parent, subsidiaries, affiliates, partners, contractors, licensors, service providers, interns, employees be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. In no event shall the Company’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing the website. 

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Cherokee Copper and our parent, subsidiaries, affiliates, partners, contractors, licensors, service providers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - RESTRICTIONS ON USE OF INTELLECTUAL PROPERTY

All materials, including, but not limited to, articles, images, illustrations, designs, icons, photographs, videos and audio files that are part of the Website (collectively, the "Content") are exclusively owned by the Cherokee Copper and protected by trademark, copyright and owned, controlled or licensed by Cherokee Copper or the party credited as the provider of the Content. You shall abide by all additional copyright notices, information or restrictions contained in any Content accessed through the Website. No Content from the Website may be copied, reproduced, framed, hyperlinked, republished, downloaded, uploaded, posted, transmitted, or distributed in any way. No other use is permitted without prior written permission of Cherokee Copper. Modification of the Content or use of the Content for any other purpose is a violation of Cherokee Copper’s trademark, copyright and other proprietary rights. For purposes of these terms, the use of any Content on any other website or networked computer environment is prohibited. All trademarks, service marks and trade names are proprietary to Cherokee Copper

SECTION 19 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

SECTION 20 - GOVERNING LAW DISPUTE RESOLUTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and with the laws of the State of Oklahoma. All users, including those users who access the Website from a country other than the U.S., agree that the laws of the State of Oklahoma  shall govern any dispute. You agree that regardless of any law or statute to the contrary, any claim or cause of action arising out of or relating to the Website and these Terms of Service must be filed within one (1) year of the date the cause of action arose, or be barred as untimely. This is the entire agreement between us relating to the subject matter herein and shall not be modified except as provided herein or in writing, signed by Cherokee Copper. Any claim shall be limited to the cost of the product or service purchased.

 

 If a dispute arises under this Agreement, The Parties agree that any dispute concerning the interpretation of this Agreement, performance of this agreement, enforceability of this agreement, or payments owing or due under this Agreement shall be submitted to binding arbitration in (State or Country) before an arbitrator panel of arbitrator(s). The losing party shall bear all fees and costs associated with the arbitration including attorneys fees. Both Parties agree that an arbitrator’s decision shall be binding on the Parties and the Parties waive any right to appeal or otherwise challenge the arbitrator’s decision. The losing party will be that party who may be fairly said by the arbitrator to have prevailed on the majority of disputed issues and have recovered the greater dollar award. Either party may also petition the court for injunctive relief where either party alleges or claims a violation of any agreement regarding intellectual property or confidential information. In the event either party seeks injunctive relief, the prevailing party shall be entitled to recover reasonable costs and attorneys’ fees. 

SECTION 21 - NO CHARGEBACKS POLICY

No Chargebacks Policy

You agree and understand that the charges on a credit card and/or form of payment (i.e. Stripe, PayPal, Shopify) for the Company’s services and products are undisputable and may not be charged back, or challenged now or in the future, and that doing so is a material breach of this agreement for which the Company would be entitled to attorney fees, costs, and fees associated with addressing a chargeback in addition to the amount challenged. We reserve the right  to take any necessary legal action for fraudulent chargebacks. If you do not pay the amount submitted by Company for the cost of the chargeback within 30 days of Company submitting its amount of cost due to you contesting a charge, the charges will be turned over to a collection agency. You also agree that Company’s proof of purchase is legally sufficient for the credit card company or banking institution to deny a chargeback to you

SECTION 22 - CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at hello@cherokeecopper.com.

Our contact information is posted below:

hello@cherokeecopper.com