Shipping policy
Shipping Policy
Thank you for visiting and shopping at Cherokee Copper.
Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy
Shipment processing time. Your order is filled especially for you, we make each piece at the time of order. Orders can take up to a week to fill, though we try to send them out quicker if possible. Custom orders can take up to 4 weeks to complete.
Please plan your orders accordingly. and order early enough. Once a package leaves us we can not control the speed of delivery. Upgrades on shipping are available if you like.
Orders are not shipped or weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We charge a flat rate of 7.99 on all orders unless otherwise stated. Expediated shipping is available.
Cherokee Copper ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hour
Cherokee Copper is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Policy for Incorrect Shipping Addresses
At Cherokee Copper, we take pride in delivering your handcrafted treasures with care. To ensure a smooth delivery process, we kindly ask you to double-check your shipping information before completing your order.
If you realize there’s an issue with your address, here’s how we handle it:
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Address Changes Before Shipping
If you notice the error before your order has shipped, please contact us immediately at hello@cherokeecopper.com. We’ll make every effort to update your address before your package leaves our studio. -
Orders Shipped to Incorrect Addresses
If a package is returned to us due to an incorrect or incomplete address provided at checkout, we’ll contact you to confirm the correct address. We’re happy to reship the order, but the customer will be responsible for covering the additional shipping cost of $7.99. -
Lost Packages Due to Incorrect Addresses Unfortunately, Cherokee Copper cannot be held responsible for orders delivered to an incorrect address provided by the customer. If the package cannot be recovered, we recommend placing a new order.
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Preventing Address Issues
To make your experience as seamless as possible, please double-check your address during checkout. Include apartment numbers, suite details, and any other specifics required for delivery. -
Lost or Missing Packages
Every Cherokee Copper order is shipped with tracking information so you can follow your package from our studio to your doorstep.
If your package is marked as delivered but you haven't received it, we recommend checking with household members and contacting your local post office first.
If your package still cannot be located, please contact us at listed on our website.ello@cherokeecopper.com We'll be happy to assist by opening a USPS investigation.
Our USPS shipping services include up to $100 in standard insurance coverage for eligible losses, subject to USPS terms and claim requirements. Packages marked delivered are not automatically eligible for insurance reimbursement.
Refunds or replacements for missing packages are reviewed individually based on tracking information, carrier investigation findings, and applicable consumer protection requirements.
If you have any questions about this policy or need assistance with an order, we’re here to help. Please reach out to our team at hello@cherokecopper.com
Thank you for supporting Cherokee Copper! We appreciate your understanding as we work to deliver your handcrafted pieces with care.