Shipping policy

Shipping Policy

 

Thank you for visiting and shopping at Cherokee Copper.

Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy

Shipment processing time. Your order is filled especially for you, we make each piece at the time of order. Orders can take up to a week to fill, though we try to send them out quicker if possible.  Custom orders can take up to 4 weeks to complete. 

  Please plan your orders accordingly. and order early enough. Once a package leaves us we can not control the speed of delivery. Upgrades on shipping are available if you like. 

Orders are not shipped or weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 Shipping rates & delivery estimates

We charge a flat rate of 6.99 on all orders unless otherwise stated.  Expediated shipping is available. 

 Cherokee Copper ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. 

 You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hour

 Cherokee Copper  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Policy for Incorrect Shipping Addresses

At Cherokee Copper, we take pride in delivering your handcrafted treasures with care. To ensure a smooth delivery process, we kindly ask you to double-check your shipping information before completing your order.

If you realize there’s an issue with your address, here’s how we handle it:

  1. Address Changes Before Shipping
     If you notice the error before your order has shipped, please contact us immediately at [insert contact email] or [insert phone number]. We’ll make every effort to update your address before your package leaves our studio.

  2. Orders Shipped to Incorrect Addresses

    • Without Shipping Protection:
       If the package is returned to us due to an incorrect or incomplete address provided at checkout, we’ll contact you to confirm the correct address. We’re happy to reship the order, but the customer will be responsible for covering the additional shipping cost of $6.99.

    • With Shipping Protection:
       If you have purchased shipping protection, we will expedite the replacement process to ensure your order reaches you as quickly as possible. The customer will still be responsible for covering the reshipment fee of $6.99.

  3. Lost Packages Due to Incorrect Addresses

    • Without Shipping Protection:
       Unfortunately, Cherokee Copper cannot be held responsible for orders delivered to an incorrect address provided by the customer. If the package cannot be recovered, we recommend placing a new order.

    • With Shipping Protection:
       If you purchased shipping protection, we will expedite a replacement. However, the customer will be responsible for the additional shipping fee of $6.99.

  4. Preventing Address Issues
     To make your experience as seamless as possible, please double-check your address during checkout. Include apartment numbers, suite details, and any other specifics required for delivery.

If you have any questions about this policy or need assistance with an order, we’re here to help. Please reach out to our team at [insert contact info].

Thank you for supporting Cherokee Copper! We appreciate your understanding as we work to deliver your handcrafted pieces with care.

Navidium Shipping Protection Policy

At Cherokee Copper, we understand that shipping issues can sometimes occur, and we want to provide you with peace of mind for your handcrafted treasures. That’s why we offer Navidium Shipping Protection as an optional add-on for your order.

What is Navidium Shipping Protection?

Navidium Shipping Protection is an optional service that helps safeguard your order against unforeseen shipping issues, including:

  • Lost packages during transit.

  • Damaged items upon arrival.

  • Stolen packages after delivery confirmation.

With Navidium Shipping Protection, you can rest assured that your order will be replaced or resolved quickly if an eligible shipping issue arises.

Benefits of Navidium Shipping Protection

  • Expedited Replacements: If your order is lost, damaged, or stolen, we will prioritize your replacement request to minimize any delays.

  • Hassle-Free Process: Simply contact us at info@cherokeecopper.com, and we’ll handle the replacement for eligible claims.

  • Peace of Mind: Enjoy added security knowing your unique Cherokee Copper jewelry is protected.

How Does it Work?

  • At checkout, you’ll see the option to add Navidium Shipping Protection to your order for a small fee.

  • If a covered issue arises, contact us within [insert timeframe, e.g., 15 days] of the shipping or delivery date. Please include your order number and any relevant details.

  • If the claim is approved, we will expedite your replacement. Please note, customers are responsible for paying the shipping fee of $6.99 for replacement shipments.

Is Navidium Shipping Protection Required?

No, Navidium Shipping Protection is completely optional. If you choose not to add it to your order, Cherokee Copper cannot be held responsible for lost, stolen, or damaged packages once they leave our studio.

We highly recommend adding Navidium Shipping Protection for extra assurance, especially for high-value or time-sensitive orders.

If you have any questions about Navidium Shipping Protection or need assistance with your order, please don’t hesitate to contact us at [insert contact info].